Support
Support Redefined
We all dislike bad customer service. It’s hard enough to run your website without having to deal with tech-talk from a customer service representative with a bad attitude. We’re making available tools to ensure our customers enjoy the best possible experience with us.
Forum
Your first port of call for support is our forum. It contains a well organised and constantly updated database of common questions, problems and procedures that can be used when seeking information about our solutions. Along with question and answer style entries it also contains many illustrated walkthroughs, terminology definitions and other helpful general resources for customers.
We also invite you to participate in our forums and help us build our body of knowledge.
Helpdesk
Tickets can be submitted via our client area. Our online helpdesk keeps all tickets organised and efficient so we are able to respond and resolve any issue in the quickest possible time. All tickets are archived and available in the client area for future reference.
Before you ask for help through this channel, make sure you check our forums first.